Pottery Barn Christmas Return Policy (All You Need To Know) | RV and Playa (2023)

Do you know what Pottery Barn Christmas return policy is? Well, you are at the perfect place to find the answer to such a question.

Online retailers have learned that many of us like to knock out our holiday shopping in October or November, rather than wait for Black Friday deals or the Christmas rush in December.

The only drawback to early shopping is that items purchased early may no longer be eligible for return after the holiday season.

In prior years, Pottery Barn has offered an extended return window for purchases made between October 15th and December 26th, allowing returns through January 31 of the following year on these purchases.

Pottery Barn hasn’t confirmed whether it will offer the same policy for the 2022-2023 holiday season. It is likely that we will continue to see a Pottery Barn holiday return policy, though it isn’t clear if the terms will be the same as prior years.

Table of Contents

What Is Pottery Barn’s Regular Return Policy?

You can return most regular merchandise items to Pottery Barn anytime within 30 days of receiving the item, or 7 days for QuickShip upholstery items.

You must have an original receipt or a gift receipt.

The amount refunded is the amount of merchandise only. This does not include original shipping charges. Occasionally Pottery Barn has free shipping sales, but for the most part you will pay for shipping.

Keep in mind that anything monogrammed or made to order furniture or rugs are not eligible for return. See below for the full list of ineligible items.

Why Have a Christmas Return Policy?

Some studies estimate that around a third of holiday shopping is done before Black Friday, and over half of shoppers plan to start their shopping before Thanksgiving. Holiday shopping can account for more than 20% of total annual retail income.

Retailers have realized that convenience is driving many purchasing decisions during the holiday season. After the pandemic years, with supply-chain and shipping delays, consumers are reluctant to put shopping off until the last minute.

Plus, many of us shifted all our shopping online during the pandemic to avoid brick and mortar stores, and many shoppers don’t seem to want to revert to store shopping.

According to Pottery Barn customer service, customers really appreciate Pottery Barn’s return policies and those policies impact a customer’s decision to shop at Pottery Barn.

For that reason, it seems likely that Pottery Barn will continue to offer extended holiday returns for the benefit of their holiday customers.

What is the Pottery Barn Christmas Return Policy?

For many items offered on Pottery Barn (not all–see below), Pottery Barn has allowed returns through January 31 of the following year IF the product was purchased between October 15th and December 26th of the prior year.

If you bought the item being returned, your return is refunded to the original form of payment. Gifts are refunded in the form of Pottery Barn merchandise credit.

This way, you can shop starting mid-October but know your recipients can still return your gifts through January of the new year.

This means that rather than a standard 30-day period, the holiday return period may be over 100 days long.

To be clear–the holiday return policy doesn’t change what is eligible for return–it just allows for a longer window to return eligible items.

Does the Pottery Barn Christmas Return Policy Apply to Everything on Pottery Barn?

Everything that is eligible for return and subject to the typical 30-day return period would be eligible for the holiday return policy.

Will There Be a Pottery Barn Christmas Return Policy This Year?

Pottery Barn hasn’t confirmed whether it will offer a holiday return policy this year, though according to customer service it is likely considering how popular it has been in recent years.

Pottery Barn also didn’t confirm when it will announce the terms of its holiday return period, though it will probably be announced on the web site in September or October.

The holiday return policy from the 2021-2022 holiday season is still listed on the Pottery Barn website, which most likely means the policy will continue for the upcoming holiday season and potentially years beyond.

Why Not Offer a Holiday Return Policy?

There are some drawbacks for a company to offer such a long return window, which is why many companies cap their regular windows at around 30 days.

Decor retailers like Pottery Barn sell a large amount of seasonal merchandise for Halloween, Thanksgiving, and Christmas, which cannot be resold if it is returned in January.

Do Other Companies Offer Christmas Return Policies?

Yes–many companies are discovering that consumers can holiday shop with more confidence if they know the product has a chance of being returned in the new year.

As of 2021, many companies offered extended Christmas return policies, including Williams-Sonoma, West Elm, Amazon, Macy’s, and Neiman Marcus.

What Is the Pottery Barn Gift Return Policy?

So what happens if you get a gift from Pottery Barn during the holidays? Gifts returned with a gift receipt will receive merchandise credit for the amount on the gift receipt.

Keep in mind this means your gift recipient will not receive cash if they return their gift from Pottery barn.

What Items Cannot be Returned to Pottery Barn?

As with any retailer, certain items are not eligible for return at Pottery Barn. According the Pottery Barn website, the following list of items are never eligible for return:

Anything without an original receipt or gift receipt.

Anything monogrammed

Made to Order items, which includes rugs and furniture

Items marked “Final Sale” (or with prices that end with $.07 or $.09)

Items damaged by wear and tear (not manufacturer or shipping damage)

Gift cards


How Do I Make a Pottery Barn Return?

If you want to return my mail, you can print a return label from the returns page on the Pottery Barn website and drop your package at any UPS location.

You will have to provide the label and the shipping box for all Pottery Barn returns, and all return labels are only for UPS rather than giving a choice of Fedex or USPS. Pottery Barn does not offer free shipping on returns.

If you have purchased furniture from Pottery Barn and want to make a return, you will have to contact their customer service department at [emailprotected] or 1.888.779.5176.

You can also return Pottery Barn items to any Pottery Barn store, which will save you the money and hassle of shipping via UPS.

How Do I Return Gifts from My Pottery Barn Registry?

Registry items enjoy a longer regular returns window–90 days. You can return for a refund or exchange 90 days from your event or from the purchase of the product, whichever date is later.

This is a flexible option for those who are planning an event.

Other Tips for Returning Products to Pottery Barn

A good tip for any returns is to keep a record of what you returned and when, just in case it gets lost in the mail or somehow the record of your return is lost.

If you are mailing items, take a picture of the package and keep a receipt of shipping. Anything over $35-40 you should probably ship via a trackable service such as UPS or Fedex or get a tracking number from USPS.

Keep your receipt if returning to a store.

Pottery Barn Christmas Return Policy FAQ

Will Pottery Barn accept returns after 30 days?

As with any retailer, if your returns window has passed, it’s a good idea to contact customer service and see if they can take your return anyway.

It never hurts to ask. They don’t have to accept the return since they have clearly stated their return policies, but they also don’t want to lose customers over return policies.

Can I return to Pottery Barn without receipt?

Just like trying to return something after the return window has closed, Pottery Barn doesn’t have to accept any return without a receipt since they have clearly stated their policy.

If your item is still in its original packaging and has the tags on it, and if you are returning it within the returns window, you may still be able to return for store credit, though it is completely at the discretion of the store.

It never hurts to ask customer service if they will make exceptions when it comes to returns.


Pottery Barn hasn’t confirmed whether it will be continuing its Christmas return policy this year, though holiday return policies have caught on across a wide array of companies in recent years.

It would be a surprise ifcompanies stopped offering them in a hot holiday market.

If you are doing your early holiday shopping at Pottery Barn this year, make sure you take a look at the return policy to confirm.




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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What is the return policy for Christmas gifts? ›

Expect the average exchange window to be 30 to 90 days after purchase. Holiday return policies often provide longer windows to return gifts, but not all items are eligible.

Can you return Christmas stuff after Christmas? ›

Additionally, make sure you don't wait to return an unwanted gift. Some stores will only give you a certain time frame to get it done - typically 30 days, but some may just be two weeks. “If you need to do an exchange or return, know the policy, read that fine print.

Can I return items bought at Christmas? ›

Whether it's a gift you hate, or you have bought something that simply doesn't work, it can be hard to know what your return rights are over Christmas. If the gift is faulty, under the Consumer Rights Act you have 30 days to return it and receive a full refund.

How many gifts will be returned after Christmas? ›

33% of Christmas Gifts Will Be Returned This Year, According to Experts - Thrillist.

Can you return Christmas gift without receipt? ›

If you didn't get a gift receipt (and you don't want to ask the giver for the original), you may be eligible for store credit, though it may be in the amount of the lowest price the item sold for recently. Check return policies and note any time limits.

When can you exchange Christmas gifts? ›

Christmas gifts are often exchanged on Christmas Eve (December 24), Christmas Day itself (December 25) or on the last day of the twelve-day Christmas season, Twelfth Night (January 5).

What is the most popular day for holiday returns? ›

(KFSN) -- After a day of opening Christmas presents, many people hit stores today to spend their gift cards or return those gifts that either didn't fit or perhaps it wasn't their style. The busiest days for returns are historically December 26 and 27.

Are there sales right after Christmas? ›

Winter clothing, electronics, holiday decorations, fitness products, and toys typically go on sale after Christmas. You can also find discounts on food, such as holiday candy and baked goods.

Where do Christmas returns go? ›

Those items are returned to the big box store and major retailer in January and February, and many of them end up in warehouses across the country to be re-valued and re-sold.

Can you return an item if you dont want it? ›

You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.

Is a gift receipt proof of purchase? ›

A gift receipt shows proof of purchase but leaves out the amount spent. It can be used to return goods given as a gift. If you have bought someone a present, you can give them the gift receipt in case they don't like it, and then they can take it back to the store and exchange it for something else.

Can stores deny returns? ›

Customer Returns and Refunds Under Federal Law

While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

How many presents is enough for Christmas? ›

Some parents stick to the rule of three when deciding how many presents to get their child for Christmas. That's how many the baby Jesus got after all. The rule of three gifts originates from the bible story when the three wise men gave gifts of gold, frankincense, and myrrh to the baby Jesus.

What happens to returned Christmas gifts? ›

Oftentimes, retuned gifts don't make it back onto the rack. Stores will sell or consign merchandise by the truckload to online auction companies. HOUSTON — Presents are making their way out from under the tree and into the return pile in a post-holiday rush to give back what doesn't fit or isn't wanted.

How many gifts are gifted in the 12 days of Christmas? ›

Typically at the end of the 12 days, you would have received 12 partridges in pear trees, 22 turtle doves, 30 French hens, 36 calling birds, 40 gold rings, 42 geese laying eggs, 42 swans, 40 milking maids, 36 dancing ladies, 30 leaping lords, 22 piping pipers and 12 drumming drummers from your true love, but with the ...

Why do people return Christmas gifts? ›

Since you can't touch and examine your gift before it's shipped there's the risk it might not be exactly what you or the recipient wanted, or it might be damaged in transit. A lot of people won't buy unless there's a generous return policy, and that's another factor in why so many gifts go back to the store.

Can you return gift cards that aren't used? ›

Can You Return Gift Cards? Like unwanted gifts, consumers can sometimes return unwanted gift cards to the stores where they were purchased and get the money back.

Can you return an item with a gift receipt for cash? ›

"Keep in mind even with a gift receipt that person is not going to get a cash refund, or a credit card refund," he warns. "They are going to get merchandise credit, equal to the amount the gift giver paid or they are going to get an even exchange.

How does a Christmas gift exchange work? ›

Everyone brings an unlabeled gift and places it under the tree or with the other gifts. Be sure to set a price limit. Write a number on several pieces of paper, one for each person, and let everyone draw a number. The person with the highest number has the most choices.

Is it rude to not give Christmas gifts? ›

The "no gifts, please" request can make you feel awkward, but it's best to follow your host's request. "It feels rude to show up at a party empty-handed," says etiquette expert Julie Rottenberg.

Do I have to reciprocate a Christmas gift? ›

Do I have to reciprocate? Daniel Post: The straightforward answer is no. It's a cliché, but gift giving is ultimately about the spirit or thought behind the present. Be truly and genuinely appreciative of your friend's gift, and reciprocate as best as you can in spirit, if not dollar for dollar.

What are the 3 most popular holidays? ›

Thanksgiving, Veterans day, and Mother's day are the most popular holidays in the United States. According to a survey conducted in the third quarter of 2022, Thanksgiving had a popularity rating of 80 percent, followed by Veterans day and Mother's day with 76 percent.

What day is cheapest to buy a holiday? ›

The travel comparison site revealed its holiday booking hacks for 2023, which it compiled in association with the Airlines Reporting Corporation. Expedia claims that the cheapest day to book international and domestic flights is Sunday.

What holiday brings in the most money? ›

Which Holiday Has the Most Sales in the US?
HOLIDAY2019 ($Billion)2020 ($ Billion)
Labor Day26.233.9
5 more rows

What is the best day for after Christmas sales? ›

However, always plan to shop the best Christmas clearance deals in stores starting Dec. 26. In 2022, we saw 70% off clearance in stores the day after Christmas, plus up to 50% off closeout deals. But keep an eye out for bigger discounts in January.

How much do sales increase at Christmas? ›

In 2021, Christmas retail sales reached 889.3 billion U.S. dollars. The.
Year-over-year growth of Christmas holiday retail sales in the United States from 2002 to 2022.
CharacteristicPercentage change in retail sales
9 more rows
Nov 10, 2022

Is Black Friday or after Christmas sales better? ›

It depends on the store and what you're buying. Some stores — like Bed Bath & Beyond — have sales that get notoriously better the closer you get to Black Friday. Shopping early would be leaving money on the table.

What is the most returned item on Christmas? ›

The Most-Returned Gifts

Clothing was by far the most returned category of gift, followed by home decor, miscellaneous items like books, kitchen appliances, and makeup.

What is the return day after Christmas called? ›

Boxing Day is a holiday celebrated after Christmas Day, occurring on the second day of Christmastide (26 December). Though it originated as a holiday to give gifts to poor people, today Boxing Day forms part of Christmas celebrations, with many people choosing to take advantage of Boxing Day sales.

What percentage of returns are thrown out? ›

This is exacerbated by a fast fashion business model which encourages the frequent purchase of low-priced and nondurable items. Around 30% of online purchases are subsequently returned, much of which goes to landfill.

What is the best excuse to return an item? ›

What is the best excuse to return an item?
  • #1 | The Customer Bought the Wrong Item.
  • #2 | The Product is No Longer Needed.
  • #3 | The Product Didn't Match the Description.
  • #4 | A Gift Purchase Was Incorrect.
  • #5 | The Product Was Damaged Upon Arrival.

Is it still stealing if you return it? ›

Unfortunately, returning a stolen item does not cancel out the intent to steal. While returning an item or asset shows remorse, you still stole the item to begin with which means you intended to break the law and proceeded to do so and keep the stolen item until you felt remorse.

Do I have to accept a credit note instead of a refund? ›

In general, you do not have to accept a credit note if your complaint is covered by consumer law (except in very limited cases for package holidays – see below). Instead, you can insist on a repair, a replacement or a refund. If you accept a credit note you may not be able to ask for a refund afterwards.

Should you give a gift receipt with a gift? ›

A Gift Receipt Is Always a Good Idea

This gives the recipient the flexibility to make an exchange for something that's a better fit or more to their taste so that your money doesn't go to waste if they don't like the gift.

Do you need the activation receipt for gift cards? ›

Keep the gift card and the receipt in a safe place.

The receipt will provide proof of purchase and activation of the gift card. Keep the receipt for as long as you have the gift card, just in case it doesn't work as it should. The receipt will be useful if you have any problems with the gift card at a later stage.

Is a gift certificate the same as cash? ›

Whereas cash is a non-personal transaction, the giving and receiving of a gift card can be personalised to the individual by adding your company logo, the individual's name, and even a short message. Doing so will help reinforce the reason for the reward and help the recipient remember who it was from.

What is considered return abuse? ›

Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Customers may also abuse refunds by faking returns/receipts, or reselling merchandise.

What do you say when returning an item? ›

Tell the clerk you want to return the item.

Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time.

Why do they scan your ID when you return something? ›

Stores will often ask you to show your driver's license (or other government-issued ID) when you return a purchase and then record your information along with information about the returned items to help identify patterns of return fraud or abuse.

What is the 5 present rule for Christmas? ›

The five gift rule says that you should give five gifts to your loved ones: one for each of the following categories: something they want, something they need, something to wear, something to read, and a special gift.

What is a normal amount of Christmas presents per child? ›

Spending 1000s of dollars on kids' gifts is never a good idea. However, $50 to $200 per child is enough. For siblings, you should divide this amount by the number of siblings and then spend accordingly.

How much does the average parent spend on Christmas presents? ›

Average Christmas spending per child in 2021 in the U.S.

According to CreditCards.com, the average U.S. parent planned to spend $276 on each child under 18 in 2021. And a Parenting.com and Today survey of mothers had similar results, estimating the average Christmas spending per child in 2021 was $271.

When can you return Christmas gifts? ›

Expect the average exchange window to be 30 to 90 days after purchase. Holiday return policies often provide longer windows to return gifts, but not all items are eligible.

Can you return Christmas presents without receipt? ›

If the gift is faulty, you don't need a receipt – you simply need to show 'proof of purchase' such as a bank statement or credit card statement.

How many gifts should a 13 year old get for Christmas? ›

13+ year olds

At Gallo's house, older kids have around six to ten presents if they aren't ridiculously expensive things, and potentially including anticipated gifts from relatives. But don't be afraid to talk to them about contributing to larger gifts with your typically budgeted Christmas gifting amount.

How many children is Santa said to deliver gifts to on Christmas Eve? ›

In other words, Santa has to deliver presents to almost 22 million kids an hour, every hour, on the night before Christmas. That's about 365,000 kids a minute; about 6,100 a second. Totally doable.

What is the first gift in the 12 days of Christmas? ›

Day 1: A partridge in a pear tree. Day 2: Two turtle doves. Day 3: Three French hens. Day 4: Four calling birds.

Can you return Christmas decorations to Target after Christmas? ›

Target's holiday return policy is basically the same as its regular return policy. Here are the conditions that apply to both the holiday and regular return policies: Unopened items in new condition are returnable within 90 days for refund or exchange.

Can you return to next after Christmas? ›

Next - The usual return policy for Next is 15 days but they have extended this for the Christmas period. You can now return items up until January 4 unless they are Christmas decorations and then you have 15 days from the date of the in store purchase/date of arrival.

Can I return a Christmas tree after Christmas Target? ›

For starters, it's important that the item being returned is unopened and without damage. You wouldn't want to try and return a Christmas tree that was used for the season and then no longer needed! Items that are opened, damaged or do not have a receipt may be denied a refund or exchange.

Can I return Christmas decorations to Walmart after Christmas? ›

Walmart's return policy for holiday purchases states that the company will accept returns for most items until Jan. 31, 2023. Walmart will only accept holiday returns if you purchase the items between Oct. 1 and Dec.

Can I return a Christmas tree to Costco after Christmas? ›

The store will take back almost anything at nearly any time. “Sister works for Costco, can confirm. People do this all the time. They will even demand a refund without bringing back the tree,” one commenter said.

Can you return Christmas presents to Amazon? ›

First, locate your gift on Amazon.

Sign in to your account if you have one (if you don't, you'll need to set one up), and go to Amazon's Returns Center at amazon.com/returns. Then, type in the 17-digit order number for the item you want to return.

Can I return a Christmas tree to at home? ›

While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items. *we allow up to 3 returns without a receipt.

How do I return something after 30 days? ›

Can I get a return or replacement if the item breaks after 30 days? You have six months to return a faulty item and the burden of proof is on the retailer to prove the item wasn't damaged. They are allowed to have one crack at a repair or replacing the item, but after that, you can ask for a refund.

Is it good to go shopping the day after Christmas? ›

Holiday Decor

And with good reason, honestly — the day after a holiday is the best time to pick up items related to said event because of the massive discounts. Watch for stores like Kohl's to knock up to 70% off holiday decor following Christmas this year, while Belk could take up to 75% off during their sale.

Is the day after Christmas a shopping day? ›

After Christmas deals and returns

Yes, but: The day after Christmas is traditionally a day to start holiday returns so expect long lines. By the numbers: 70% of holiday shoppers said they were planning to shop the week after Christmas, according to a National Retail Federation survey.

Can you take your Christmas tree down after Christmas? ›

According to tradition, a Christmas tree should be kept up until 12 nights after Christmas. In the Christian religion, the Christmas season ends on the Epiphany, which is celebrated on January 6.

Do you have to wait for a Christmas tree to drop? ›

It's important to remember that there is no right or wrong answer. Some people prefer to keep decorations up longer to ease the January blues, while others can't wait to pack them away and have a deep clean.

What happens with leftover Christmas trees? ›

Many are chopped up, ground down and fed to plants and animals, according to Rocco Malanga, the owner of Cedar Grove Chrismas Trees in Cedar Grove, New Jersey. "On a commercial level, they become wood chips that are made into mulch," Malanga said. "That's very common. Aside from that, they go to farms for livestock.

Can you return Christmas items to Lowes? ›

Holiday Items

Must be returned on or before the day of the holiday (e.g., Christmas). Items purchased after the holiday are final sales, and no returns will be accepted.

Can I return my Christmas tree to Target? ›

Target has a 90-day return period for most items purchased in-store or online.

Can you return Christmas gifts to Target? ›

You can return an item you received as a gift to a Target store using a gift receipt or packing slip, and you'll receive a refund in the form of a Target GiftCard.


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